Ordering by Phone

You can also place orders over the phone at 1-561-650-1200. Our customer service department is available Monday through Friday from 9am to 5pm EST, to answer your questions or take your order.

Sales Tax

We collect sales tax only on orders shipped within the state of Florida.

Shipping

At this time we only accept orders to be shipped within the United States and Canada. In addition we are unable to ship to APO/FPO or PO Box addresses. We ship by USPS Priority Mail. Please contact our customer service department by email or at 1-561-650-1200 if you require faster delivery, and for International Orders.

Payment Options

We accept all major credit and debit cards including Visa, Discover, MasterCard and American Express.

Return Policies

Returns and/or exchanges are accepted within 14 days of receipt of goods. Returns and/or Exchanges will be accepted only on items that HAVE NOT BEEN WORN, ALTERED OR WASHED and with ALL original tags attached. Any goods not received in the above condition may not be accepted. Please note that we don't refund shipping and handling charges.

When returning merchandise, we recommend using a carrier such as UPS and with tracking services for your protection. Please send your return in the original packaging together with the Return Form (included in the box). We will ship exchanged merchandise or issue a refund or credit as soon as your return has been received and processed.

Exchanges:
If you would like to exchange an item for another color or size, email us or call 1-561-650-1200 to ensure that the item is in stock. If so, we will place it on hold it for you until your return is received. We will only accept returns for exchange if they meet all criteria for an acceptable return (see above). Please make sure to note the exchange on the return form. Please note that exchanged merchandise will be shipped with no additional shipping and handling charges.

Incorrect Defective or Damaged Items:
If you receive an item that is incorrect, defective, or damaged in transit, notify us via email or phone within 5 business days of receiving the merchandise. Please keep the original box and packaging materials in the case of damage. We'll email you a UPS label for returning the merchandise. A replacement will be sent, if available, upon receipt - as long as it hasn't been used, worn or washed. All tags must remain attached.

Privacy Statement

Run and Roll Inc. has created this privacy statement in order to demonstrate our firm commitment to privacy.
General Statement of Principles
As described in detail below, any information we gather at this web site is strictly for our use and is not shared with any other entity, public or private, for any reason - period. We will not sell or give away any lists or other data that we may retain and we do not purchase such information from other sources.

We have appropriate security measures in place to protect against the loss, misuse or alteration of information that we have collected from you online. When you see either a solid key icon or a locked padlock icon at the lower portion of your browser window, the site is secured through Secure Sockets Layer (SSL). We use industry-standard encryption technologies when transferring and receiving your personal information on our site.

Personal Information Collected - Order Forms
With the exception of credit card info, we store the information from your order form to allow us to track your consulting issues or refer to a previous order to help provide some customer service. You may elect to have your information completely removed from this system by e-mailing us at info@runandroll.com with your request. We do not store any type of credit card information. Periodically we may send you an email about new products and services, discounts, special promotions or upcoming events.

Information Correction or Removal
If you wish to correct, update or remove any information about you that may be in our records, please send us e-mail at info@runandroll.com with the details of your request. If you wish to contact us further, please find complete contact information on our contact page.

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